WhatsApp Business API integration lets your AI agent communicate with customers on the world's most popular messaging app. You connect through Meta's Business platform, and OpenClaw handles the messaging bridge automatically.
Requirements
Before you begin, make sure you have the following:
- A Meta Business account registered at business.facebook.com
- Meta Business verification completed (required for WhatsApp Business API access)
- A phone number that is not already registered with WhatsApp Messenger or another WhatsApp Business account
Warning
WhatsApp Business API requires Meta Business verification, which can take 2-5 business days. Start this process before you need the channel live.
Step-by-step setup
Create a Meta Business account
Go to business.facebook.com and create an account for your business. If you already have one, sign in and continue to the next step.
Set up WhatsApp Business API access
In the Meta Business Suite, go to Settings > Business Assets > WhatsApp Accounts. Follow the prompts to add a WhatsApp Business account and register your phone number. Meta sends a verification code to the number you provide.
Generate a permanent access token
In the Meta Developer Portal, navigate to your app and generate a permanent System User access token with the whatsapp_business_messaging permission. Copy this token. You need it for the OneClickClaw configuration.
Open the Channels page in OneClickClaw
Log in to your OneClickClaw dashboard. Navigate to your agent, then go to Channels and click Add WhatsApp.
Enter your phone number ID and access token
Paste your WhatsApp phone number ID (found in the Meta Business Suite under your WhatsApp account settings) and your permanent access token into the corresponding fields.
Channel Type
Phone Number ID
Access Token
Save Button
Verify the connection
Click Save. OneClickClaw validates your credentials, configures the WhatsApp bridge on your server, and activates the channel. The status indicator turns green when the connection is live.
Test by sending a message
Open WhatsApp on your phone and send a message to the phone number you registered. Your agent should reply within a few seconds. If you see a response, the integration is working.
Test the connection
After setup, your agent responds to any WhatsApp message sent to the registered number. Customers reach your agent using the same app they use daily, with no additional installs or accounts needed.
Tip
WhatsApp is ideal for customer support bots. Customers can reach your agent using the same app they use daily.
For information on viewing channel status and connecting additional platforms, see Managing Channels. To connect Telegram as well, see Telegram Setup.