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Reporting Bugs

Last updated: March 2026

Found something that doesn't look right? The bug report button makes it easy to let us know. It's available on every page of your dashboard, so you can report issues the moment you encounter them without losing context.

The Bug Report Button

The bug report button is the orange circle in the bottom-right corner of every dashboard page. It stays fixed in place as you scroll, so it's always accessible.

  • Always visible: The button appears on every page of the dashboard (Overview, Agent, Server, Billing, Settings, and Support).
  • One click to start: Click the orange circle to open the bug report form. It appears as a modal overlay on top of your current page.
  • Page auto-detected: The form automatically knows which page you are on when you open it, so we can reproduce the issue faster.

Tip

Report bugs as soon as you notice them. The auto-detected page context helps our team reproduce the issue, so reporting from the exact page where the problem occurred is ideal.

What to Include

A good bug report helps us fix the issue faster. The form asks for three things:

1

Select the affected page

The form pre-selects the page you are currently on, but you can change it if the bug is about a different page. This tells us exactly where to look.
2

Describe the bug

Write a clear description of what happened and what you expected to happen instead. Be as specific as possible: mention exact error messages, what you clicked, and the steps to reproduce the issue.
3

Attach a screenshot (optional)

A screenshot is often worth a thousand words. If the bug is visual (layout broken, wrong data displayed, error message on screen), attaching a screenshot dramatically speeds up our investigation.

Note

All three fields are visible in the same form. You do not need to go through multiple steps — fill in what you can and hit Submit.

Screenshot Guidelines

To ensure your screenshot uploads successfully, follow these guidelines:

RequirementDetails
Accepted formatsPNG, JPEG, GIF, WebP
Maximum file size5 MB
RecommendedFull-page screenshot showing the issue in context
Not acceptedPDF, SVG, BMP, or video files
  • Crop to the relevant area: If the bug is in a specific section, crop the screenshot to show that section plus enough surrounding context.
  • Include error messages: If you see an error toast, modal, or console message, make sure it is visible in the screenshot.
  • Hide sensitive data: If your screenshot contains API keys or personal information you don't want to share, blur or redact those areas before uploading.

What Happens Next

After you submit a bug report, here is what happens behind the scenes:

  • Immediate confirmation: You will see a success message confirming your report was received.
  • Team review: Our development team reviews all bug reports regularly. Critical bugs (crashes, data loss, security issues) are prioritized and addressed within hours.
  • Status updates: If the bug affects your account specifically, we may follow up via a support ticket or notification. General bugs are tracked internally and fixed in upcoming releases.
  • Release notes: When a reported bug is fixed, it appears in the changelog. Check the Latest Updates page to see recent fixes.

Tip

For urgent issues that are blocking your work (server down, agent not responding, billing errors), use the regular support ticket system instead of a bug report. Bug reports are for non-urgent issues and improvement suggestions.