What "offline" means
When your dashboard shows your server as "offline," it means one of three things: the server is unreachable over the network, the OpenClaw process has crashed, or there is a temporary network interruption between the monitoring system and your VPS. In most cases, the cause is temporary and straightforward to resolve.
Note
A brief "offline" status during a deployment or configuration change is normal. The server typically comes back online within 1-2 minutes.
What to do
Wait 2-3 minutes
Brief outages often resolve automatically. Deployments, configuration changes, and background updates can cause the server to appear offline for a short period. Refresh your dashboard after waiting.
Check server status in your dashboard
Look at the server status indicator on your Overview page. If it has already returned to green, the issue resolved itself. Check the Event Viewer for any logged events that explain the brief outage.
Try the Reboot button
Go to your Server Details page and click Reboot. This sends a restart command to your VPS. The reboot typically completes within 2 minutes and brings the OpenClaw process back online.
Check the Event Viewer for clues
If the reboot does not help, check the Event Viewer for error events that occurred before the outage. Common patterns include memory exhaustion (out of memory errors), disk full, or failed deployments.
Open a support ticket with diagnostic bundle
Download a diagnostic bundle from your dashboard, then open a support ticket and attach it. Include the time the outage started and any changes you made recently.
Online
Deploying
Offline
Warning
If your server has been offline for more than 15 minutes and a reboot does not help, open a support ticket immediately. This may indicate a hardware issue that requires intervention from our infrastructure team.
Automatic recovery
OneClickClaw monitors your server's health continuously. If we detect that your server has become unresponsive, our automated systems attempt a recovery restart. You receive an email notification whenever an automatic recovery is triggered. In most cases, your agent is back online before you notice anything.
Tip
If automatic recovery fails, a support ticket is created on your behalf and our team investigates. You receive email updates at every step of the resolution process.
Related articles: Server Status Indicators, Agent Not Responding